exe file in the bottom left of your screen. At the bottom of this image it says "Find hardware driver here." Click on the word "Here." The driver software will download to your computer as a. When the link opens, click on "Show All." Scroll about half-way down and you will see the Video Capture for Windows image (also pasted below). To download the driver software go up to in step #1 at the top of this tutorial and click on the link. If the cables are connected properly and you still get the "Please connect your Elgato Video capture hardware to any USB 2.0 port" that means you need to download the driver that works with the Elgato Video Capture software, particularly on PC's. If you see the message "Please connect your Elgato Video capture hardware to any USB 2.0 port" pop up, check to make sure the Elgato Video Capture cable is connected to your devices and computer. The Elgato Video Capture icon should now appear on the desktop. When the installation is complete, click on “Finish.”ġ3. After clicking next you will see this box. A file will download and appear at the bottom left of your screen (circled in red). A “thanks for downloading” box appears.Ħ. Click on the download icon (circled in red).ĥ. After you click on “Video Capture” you’ll see the following. Choose either Mac or Windows from the drop-down menu on right (circled in red in image below). Choose “Video Capture” from the “Select Your Product” drop-down menu on the left (circled in green in image below).ģ. Download Elgato Video Capture here:, opens a new windowĢ. Steps to Download Software to use Elgato Video Captureġ. Should you still have audio issues with the device than please contact our Support Team here.The Elgato Video Capture is available for check out. In that case, please disable this Device via the Windows Device Manager to see if this helps: Intel® Smart Sound Technology for USB Audio This is most likely related to the following Device: When using a newer Laptop with an Intel Chipset, you may also encounter an audio issue with the Elgato Game Capture HD60 S+. Please make sure to use the latest version of the 4K Capture Utility software, you can download it here: Make sure the device is allowed to act as an audio device. If it is disabled, please enable it and set it to default.If the device is not listed for some reason, please right-click into the Window and select Show Disabled Devices.
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